Learn Spanish for the Workplace
Conversational Spanish - Customer Service
Our Conversational Spanish course is designed to cut through language barriers in the workplace by enabling adults to communicate, simply but effectively, with Spanish-speaking customers. No grammar, no language rules, and no prior Spanish experience required. This course is designed for managers, supervisors, and other customer service associates in a wide variety of industries. The purpose of this course is to help connect and communicate with Spanish speaking customers to understand their needs and process basic transactions proficiently.
What you will learn in this course:
- Greeting customers and asking basic language communication questions
- Numbers, Time, Timing, Days of the week
- Customer service phrases and questions
- Giving directions and hours of operation
- Making and answering simple telephone calls
- Making appointments and taking payments
- Getting personal information for applications or inquiries
| Course | Location | Dates | Times & Cost |
|---|---|---|---|
| Conversational Spanish CSP15 |
Traviss Career Center 3225 Winter Lake Road Lakeland, FL Room TBA Instructor: Marta Calvo |
February 7 - 23, 2012 Tuesday/Thursday |
5:30pm-7:30pm Cost: $113.60 |
* Price includes textbook
12-hour course
Call (863)499-2717 for course and registration information.
Mail registrations with full payment to:
Traviss Career Center
Attn: Business & Industry Services
3225 Winter Lake Road
Lakeland, FL 33803
Email Heather Perkins if you need additional information or call (863) 499-2717.